CIEL Technologies, acts as a dedicated Digital Partner which helps businesses simplify their IT operations, reduce costs and increase productivity, with 15+ years of managing IT Staffing for businesses of various sizes and industries. The key metrics tracked by IT Heads are missed with mounting IT resource costs, missed service levels, delayed replacement of key IT staff. CIEL MSP, an Automation led Managed IT service offering, was created to fix this issue, to help our key customers succeed more with a packaged Managed IT that comes with ease and speed of Plug & Play, Agility with flexibility and optimal efficiency with Automation built in
At CIEL, we believe in providing comprehensive managed services that are tailored to meet the unique needs of the clients. Here’s how we engage with our clients:
Service Delivery: We provide best in class SLA compliance and program management as well as effort and schedule risk to ensure that clients’ processes are running smoothly. Our team is dedicated to process innovation, which guarantees quality and continuous improvement
Resource Management: We work closely with our clients to ensure that our team is aligned with their business needs. Our clients have the flexibility to select resources from our pool. We ensure rapid onboarding based on the client's business needs. We take care of day-to-day resource management so our clients can focus on their core business needs
Cost Reduction: We are committed to optimizing TCO for our clients, and we guarantee cost reduction year over year. Our services result in increased productivity and process improvements, which leads to a reduction in the cost of operations. We invest significantly in our capability centers, which provide SME support on tools and frameworks. Our clients also have access to our buffer and flexi pool at zero costs
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