Our world is going increasingly digital; from shopping and payments to booking appointments, meeting people, consulting a doctor and studying in a school or college, we are using the internet […]Continue Reading
In the last thirty years, information and communication technologies have developed at an amazingly rapid pace. We started with sending text and making voice calls; now, we express through videos, […]Continue Reading
Jeff Bezos said famously, “if you do build a great experience, customers will tell each other about that. Word of mouth is very powerful.” All of us experience this as […]Continue Reading
In the ’90s, organisations considered their workforce as personnel and they worked towards managing their relationship with the workforce so that productivity is maintained and disruptions are avoided. Soon after, […]Continue Reading
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